MsgMesh Refund Policy

This policy applies to Paid subscriptions and top-ups purchased through official Service channels. It forms part of your agreement together with the Terms of Service and Privacy Policy. Polar processes transactions as Merchant of Record, and its purchase and refund terms also apply.

Governing law and jurisdiction follow the Terms of Service and the laws of the Republic of China (Taiwan).

The Free plan has no monthly fee and therefore no plan fee to refund. If you separately buy a top-up or Paid subscription, the sections below apply.

Paid is charged monthly in advance and renews automatically until cancelled.

• Cancel anytime: cancel through the payment entry in your account panel; cancellation takes effect at the end of the current subscription cycle, and paid features remain available until then.
• Started cycles are generally non-refundable: we generally do not prorate a subscription cycle already underway.
• Major service issues: if a material defect attributable to the Service prevents use of paid features for a substantial period, you may request a refund for the affected period; we assess requests in good faith and your statutory rights remain unaffected.

Overage is settled daily from actual message operations after you explicitly enable it; usage fees already incurred are generally non-refundable.

You may request a refund of unused prepaid balance. Used balance is generally non-refundable unless required by law or the Service was not provided as agreed. Refunds use methods and timelines supported by Polar and will not exceed the net amount credited to prepaid balance from that transaction.

For duplicate charges or incorrect amounts caused by a system error, we will refund the overcharged portion in full once verified. Please contact us as soon as you notice the issue, with your order or receipt details to help us verify the charge.

This policy does not limit or exclude any consumer rights that cannot be waived or restricted in advance under applicable law, including the Consumer Protection Act of the Republic of China (Taiwan). For digital content not supplied on a tangible medium, or online services completed upon provision, the seven-day rescission right for distance sales may be excluded under the applicable regulations where the consumer has given prior consent to the provision; if the Service intends to rely on this exception, this will be clearly disclosed to you before you enter into the contract. The exact scope is determined by law.

Email [email protected] from your registered address with the order or receipt number, item purchased, and reason. Approved refunds return to the original payment method; arrival time depends on Polar and your financial institution.

Please contact us before filing a chargeback when practical; this is often faster and does not affect your statutory rights.

We may revise this policy from time to time. Revised versions will be posted on the website (msgmesh.alderflux.com) with an updated effective date at the top of this page; for material changes, we will make reasonable efforts to provide additional notice. Continued use of the Service after a revision takes effect constitutes acceptance of the revised policy.

Questions about this policy:

• Email: [email protected]
• Website: msgmesh.alderflux.com

The Service is operated by an individual or small team. We will respond within a reasonable time.